By process of Analysis of data, Rockpower collectand analyze QMS data that relate to the effectiveness and efficiency of products; services; QMS processes; production output; supplier performance; use of resources; cost of poor quality; customer satisfaction; etc. We also do year over year trend analysis to determine longer-term progress, identify opportunities for further improvement or prioritize correction action for negative trends. Our process for data collection and analysis addresses the type of data to be collected; how it should be sorted and classified (TGR and TGW); use of appropriate information systems and data gathering tools and techniques; assignment of responsibility and authority to review and act;competency and training in use of tools and data analysis; that the data is gathered, analyzed and acted upon on a timely basis. Rockpower compares trends in quality and operational performance against our business plans; competitors and industry benchmarks,where practical. We also focus on key customer-related trends to prioritize prompt solutions to problems; to determine longer-term planning for performance improvement; and to enhance customer satisfaction. Performance indicators to measure the effectiveness of processes for data collection and analysis include - reduction in cycle time to gather and evaluate data; reduction in inaccurate and incomplete data; increase in improvement opportunities obtained from data analysis; etc. |